FAQ
Payment/Technical Questions
I want to upgrade my free membership to a paid one, so I can watch all the awesome content. Where do I go to upgrade, and what payments do you accept?
All purchases are made through the product page. We accept PayPal, most credit and debit cards, and Bitcoin.
It says my account has expired on SwearNet and I can’t watch any content! What in the fuck?
Don’t panic, it just means something’s fucky! Just contact support with your details and we should be able to refuckulate your account.
How do I check my payment history??
Check your payment history on the order history page. You should have also received a ‘Receipt for purchase from SwearNet’ confirmation email. If you would like this email resent, use the ‘Resend confirmation email’ link on the order history page.
I have a PayPal subscription (automatic payment) that I want to check. How do I do that?
PayPal subscription payments are best checked using the 'View, modify or cancel your automatic payments' link on the order history page. That link will take you right to your subscription, if you're successfully logged into PayPal.
If PayPal can't find your payment, do following:
- Log into PayPal
- Select the My Account tab, and click on Profile
- On the My Profile page, click on My Money > My Pre-approved Payments > Update
- On the My Pre-approved Payments page, look for the merchant SwearNet Inc. and click to view your subscription details.
I signed up for a paid account and entered my credit card information, but something got cocked and I haven’t received a fucking confirmation email?!
Check the following steps before contacting us:
- Make sure you are signing in with same email or Facebook account you used when you made the payment. We've found that some members have made typos or have used a secondary email address. If you require further assistance, please contact support.
- Are you sure you completed your purchase fully and correctly? Visit the billing info page to verify the status of your purchase. Any purchases marked pending/incomplete are still being processed. You won't get a confirmation email until after your payment is fully processed.
- If you would like your confirmation resent, use the ‘Resend confirmation email’ link (column on the far right) on your order history page and follow the instructions.
- Check your junk folder to make sure the email isn’t in there. We’re not calling you fucking dumb but this sometimes is all that’s wrong. The confirmation email has a subject of ‘Receipt for purchase from SwearNet’ from theboys@swearnet.com.
- If you've tried all the suggestions above and you're still having problems, go Get Some Fucking Help and the customer support team will help you out.
I have been billed twice for premium access according to my credit card statement (or PayPal or Bitcoin). I think I hit something twice when making the payment and fucked it up. Can you help?
Of course! Visit the billing info page for details of your purchases. Please include your duplicate receipt confirmation IDs when you go Get Some Fucking Help. We'll verify your payments and arrange a refund of the extra charge. And next time try not to hit the fucking thing twice. Again, not calling you dumb but, fuck.
I’ve been fired from my job, I’m living in a car, and have no fucking scrilla. How do I cancel my SwearNet account?
OK, we understand that sometimes life gets fucky. If you really have to leave us, please Get Some Fucking Help and we’ll sort you out. We’re gonna fucking miss you though!
I asked for Some Fucking Help, but my problem STILL isn’t fixed yet!! WHAT IN THE FUCK?!
First of all, calm the fuck down, your problem is being dealt with! When you fill out the help form, a support ticket is automatically created and sent to our support team, and a lot of behind-the-scenes technical fuckery goes on. We will keep you updated, and contact you if we need any more information. Rest assured, we are ON IT!
How do I redeem a SwearNet coupon?
It's basically peach and cake:
- Visit the Coupons page
- Type in your coupon code and click the Redeem my Coupon button
- Your coupon will be redeemed!
Why can’t I comment on the free videos?
Comments are only available in the paid area of SwearNet. So sign the fuck up!
What the fuck is a SwearNet Founding Fucker? Am I one, or can I become one?
The Founding Fucker program was special package only available to subscribers until April 2013 - unfortunately that time has passed and it’s water under the fridge. BUT fortunately for you, we love all SwearNet members equally! With the current membership offerings at SwearNet you still get access to ALL the fucking content, special features, and whatever other shit is happening!
I’m a Founding Fucker – where do I find my Certificate to download and print?
Click on the Profile button a the top left of the screen, and click Certificate on your Profile page. Easy as piss!
How long does my Founding Fucker status last?
You'll retain your Founding Fucker status for as long as you're an active member. To renew your membership, visit the product page and pick the relevant product.
General SwearNet.com Questions
Where the fuck is the Trailer Park Boys Podcast on SwearNet?
All the Podcast episodes can be found right the fuck here.
I want to mail in something for your Mailbag show. What’s your address?
Attn: Mailbag Swearnet.com Incorporated PO Box 38072 Burnside Dartmouth NS B3B 1X2 CANADA
We receive a shit-ton of goodies for the mailbag so please be patient if you send something in. If the package contains food or something perishable please indicate it on the package, we don’t want dirty fuckin’ garbage juice all over the studio!
Where can I watch SwearNet: The Movie?
It’s the comedy movie that started it all, and is in Guinness Book of Records for the most sweary movie in history! SwearNet: The Movie is available on Netflix and DVD in many regions, and you can also download your own digital copy at our Store – click here
I’ve filmed something I think SwearNet fans will fucking love! How do I upload my video?
Submit your video to the SwearNet Fan Zone so the whole planet of the Earth can see your masterpiece! Please don’t upload greasy porn (we’re looking at you J-Roc), hate speech or other nasty shit, it will be removed. Now fuck off with your camera, you’ve got work to do.
How do I get a job with SwearNet or contribute video content for consideration?
If you think you can contribute something amazing to SwearNet, send us a resume/portfolio, or a video pilot to theboys@swearnet.com. We’re always looking for fresh new comedy talent to feature on the site, so if you’ve got what it takes, get the fuck in touch! We get a shitnami of emails every day so please be patient.
General Questions About Trailer Park Boys and Random Shit
Where can I watch Trailer Park Boys seasons and movies?
Trailer Park Boys seasons 1-11, the Christmas special, several live tour specials and the TPB movies are available on Netflix in most regions. You can also download your own digital copy at our Store – click here, or purchase DVDs from retailers such as Amazon. We’re aware that not everything is available in all DVD regions, but we’ll try and get Cory and Jacob to burn some more copies. Hold the fuck on!
When will the Boys be bringing their live show to my town?
The Boys try to take their live tour to as many cities as possible – check out trailerparkboys.com and facebook.com/trailerparkboys and facebook.com/rickyjulianbubbles for the latest tour and ticket sale information. Also make sure you sign up to our SwearNews newsletter for all the latest tour news!
Where else are you fuckers on the Worldy Pipe? Do you have Facebook, Twitter and Instagram accounts?
Fuck yeah! Follow us at twitter.com/SWEARNET like us at facebook.com/swearnet and follow @SWEARNET on Instagram.
Our official Trailer Park Boys accounts are facebook.com/trailerparkboys and twitter.com/trailerparkboys. We’re also on Instagram as @trailerparkboysofficial. Anyone else claiming to be an official account is probably Conky being fucked in the head.
You can also follow the Boys individually on Twitter:
Mike: @msmithbubbles
Robb: @realrobbwells
Pat: @patroachrandy
JP: has nothing because he lives in 1992
Where can I buy Trailer Park Boys merchandise?
You can buy DECENT Trailer Park Boys merch at the official TPB Store. You’ll find everything from officially-branded t-shirts, hoodies and hats to smoking accessories, games, and greasy décor for your own trailer.
Where can I buy Trailer Park Boys bongs and bubblers?
We are proud to sell our own range of high quality glass and silicone bongs, and If your local smoke shop doesn’t stock them (and why the fuck not?), check out famousbrandz.com. You can also buy them online at Vape World, Grass City and everyonedoesit.com. Smoke, let’s go.
What’s this I hear about a Trailer Park Boys whisky and beer?! I need to drive some of that dirty liquor into me!
It’s true – Ricky, Julian and Bubbles launched the sassy Liquormen’s Ol’ Dirty Canadian Whisky in 2016, and have now launched the DECENT Freedom 35 lager. These delicious beverages are only available in Canada right now (check your local liquor store and tell them to get it in!) but we ARE working on getting these scrump-dilly products to other markets. We love seeing your greasy photos of you enjoying a sippypoo on Twitter or Instagram – tag your photos #Liquormens or #TPBFreedom35!
Where can I download the Trailer Park Boys mobile game?
Get greasy on the go and download Trailer Park Boys: Grea$y Money at East Side Games. The game is available for iOS and Android!
I have a question/comment/problem not mentioned here. How do I get in touch?
If you really need to know something that isn’t here, submit your question to Get Some Fucking Help page and we will try to answer it ASAP, depending on how much other fuckery we are dealing with.
Thanks fuckers!
The Boys
